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SJT-318 Sample Situations and Questions
Note:
The samples below provide information on the structure and the format of the questions and the type of situations that appear in the actual test.
Questions 1 and 2
This morning, you found a fax in your in-box that seems to concern a colleague's home business. She normally does not use the fax for business purposes.
Q.1 The most effective response to this situation would be:
Q.2 The least effective response to this situation would be:
- Politely, tell your co-worker that you will inform the manager the next time you catch her using office resources for private business.
- Report the incident to the manager.
- Put the fax in the manager's mailbox without saying anything to anyone.
- Put the fax in your co-worker's mailbox without saying anything to anyone.
- Give the fax to your co-worker and remind her that office equipment is not supposed to be used for personal use.
Number 5 is the most effective response, so you would darken circle number 5 on your answer sheet as illustrated below:
Q.1 The most effective response to this situation would be:
Number 4 is the least effective response, so you would darken circle number 4 on your answer sheet as illustrated below:
Q.2 The least effective response to this situation would be:
Questions 3 and 4
You and a co-worker are working on a complex project that demands a great deal of effort from both of you. Your co-worker is frequently absent as a result of burnout and stress from his personal problems. You do not know much about the circumstances, nor have you known him for long. Your co-worker contributes very little to the project, and, as a result, you are putting in an excessive amount of overtime in order to keep the project moving ahead. You feel that your health may begin to suffer if you continue to work as many hours.
Q.3 The most effective response to this situation would be:
Q.4 The least effective response to this situation would be:
- Ask other co-workers to help you manage your workload.
- Raise the issue with your manager and request additional help to ensure that the project is completed on schedule.
- Meet with your co-worker to request that he does his share of the work.
- Continue to put in overtime to keep the project moving ahead.
- Offer to help your co-worker deal with his personal problems.
Number 2 is the most effective response, so you would darken circle number 2 on your answer sheet as illustrated below:
Q.3 The most effective response to this situation would be:
Number 4 is the least effective response, so you would darken circle number 4 on your answer sheet as illustrated below:
Q.4 The least effective response to this situation would be:
